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e-Government
Electronic government (or e-government) covers three elements – improving organizational performance, improving service delivery, and improving participation and citizen engagement. The implementation of e-government is about improving the underlying relationship between governments and their constituents. It generally involves two phases:
The first phase of e-government is seeing governments at all levels use the Internet and Web-based technologies to become more efficient at providing
information and some basic forms of interaction and transaction (the “cost and convenience” model). That phase is not complete and still requires considerable investment in technology, skills, and institutional capacity to lift service quality, access, and reliability and to demonstrate results.
The second phase of e-government moves from a focus on information and basic transactions to transforming the processes and performance of government. This second phase is about removing barriers within government to provide a more integrated, citizen- or customer-centric experience of dealing with, and contributing to, government and the process of decision making
Resources:
Cisco Systems has produced a white paper that provides information on e-Goverment strategies and these different phases - (click to read)
GovTech.net - Web site for e-goverment news and articles (http://www.govtech.net/magazine/channels.php/17)
Governing.com - Liniks to government technology sites (http://www.governing.com/govlinks/gltech.htm)
E-Gov: the Web site for the White House's e-government initiatives
e-Gov FirstStop: a compendium of e-government resources from the Center for Technology in Government at SUNY-Albany.
eGovLinks: a comprehensive compendium of links, news and other information on electronic government.
Government Management Information Systems: "the voice of state and local government information management"
Government On Line: linking state and local government and the information technology industry
GovNetworks: helps "reshape governance and assist public sector organizations in the transformation that has begun with the advent of the Internet and e.government services"
Public Technology Institute: Technology Central for local government
Associations:
National Association of Government Webmasters
National Association of State Chief Information Officers (formerly NASIRE)
National Association of State Telecommunications Directors
National Association of Telecommunications Officers and Advisors
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